Terms of Service — SAFA LIFESTYLE

Welcome to SAFA LIFESTYLE (accessible at safalifestyle.com). These Terms of Service constitute a legally binding agreement between you and SAFA LIFESTYLE. By accessing our website, placing an order, or utilizing our services, you agree to comply with and be bound by these Terms and our Privacy Policy.

1. Merchant Identity & Business Information

• Brand & Business Name: SAFA LIFESTYLE
• Legal Proprietor: Md. Shamim Mia
• Physical Showroom & Office: Hazi Sujat Ali Super Market, Gouripur Bazar, Boro Mosjid Road, Daudkandi, Cumilla 3517, Bangladesh
• Customer Care Helpline: +880 1819-847240 (Saturday to Thursday, 9:00 AM – 10:00 PM)
• Support Email: support@safalifestyle.com
• Website: https://safalifestyle.com

2. Eligibility & Account Responsibilities

• You must be at least 18 years of age or possess legal parental/guardian consent to make purchases.
• You agree to provide true, accurate, and current contact details and a verifiable delivery address within Bangladesh.
• Orders with fraudulent, invalid, or unverifiable information are subject to immediate cancellation.

3. Product Descriptions, Sizing & Colors

• We strive to represent garment fabrics, embroidery, and colors as accurately as possible. Slight variations in color tone may occur due to display monitor calibrations and natural fabric dye processes.
• Sizing measurements are provided in our Size Guide. Customers are advised to review measurements before ordering.

4. Pricing, Currency & VAT

• All prices are quoted in Bangladeshi Taka (BDT) and include applicable VAT/taxes unless stated otherwise.
• Delivery fees are calculated and shown separately at checkout based on your district.
• Confirmed orders are protected from subsequent price adjustments.

5. Order Placement, Verification & Acceptance

• Adding an item to your bag does not reserve stock. Stock is reserved upon order completion.
• All placed orders are subject to telephone or SMS verification prior to parcel dispatch.
• SAFA LIFESTYLE reserves the right to decline or cancel orders due to stock depletion, pricing errors, or unverified contact details.

6. Payment Methods & EPS Gateway Security

• Cash on Delivery (COD): Available in all 64 districts in Bangladesh with package exterior inspection prior to cash handover.
• Online Digital Payments (EPS): Certified real-time payment processing via Easy Payment System (EPS), an authorized PSO licensed by Bangladesh Bank. Supported methods include bKash, Nagad, Rocket, Upay, Visa, MasterCard, UnionPay, American Express, and Internet Banking.
• Zero Retention of Card Credentials: SAFA LIFESTYLE never captures, stores, or sees debit/credit card numbers, CVV codes, or MFS secret PINs. All transactions are protected by 256-bit TLS/SSL encryption and PCI-DSS compliance.

7. Shipping, Delivery & Tracking

• Delivery Timelines: 24 to 48 hours for Dhaka & Cumilla; 48 to 72 hours for all other 64 districts (up to 5–7 business days for remote upazilas).
• Logistics Partners: Pathao, Steadfast, eCourier, and RedX.
• Order Tracking: Real-time tracking available 24/7 on our website at /track-order.
• For complete details, see our official Shipping & Delivery Policy.

8. Cancellation & Package Inspection Rights

• You may cancel your order at any time before it is dispatched with zero cancellation fees.
• Customers have the right to inspect outer parcel packaging upon delivery. If damaged or opened, refuse delivery and alert our helpline immediately.

9. 7-Day Return & Exchange Policy

• Exchange or return requests are accepted within 7 calendar days of package delivery for defective, damaged, wrong product, or size misfit items.
• Garments must remain unworn, unwashed, unaltered, and equipped with original tags and invoice intact.
• For full return terms, visit our Return & Refund Policy.

10. Refund Policy & Timelines (Digital Commerce 2021)

• Prepaid Online Orders (EPS / Cards / bKash / Nagad): In the event of order cancellation or approved returns, refunds are credited back to the customer's original payment method within 7 to 10 working days.
• Cash on Delivery (COD): Refunds for approved returns are disbursed via bKash, Nagad, or bank transfer within 7 to 10 working days upon quality verification.

11. Privacy & Data Protection

• Customer personal details are collected strictly for order processing, logistics delivery, and customer care.
• Customer data is never sold, leased, or traded to third-party advertisers.
• For our complete privacy practices, review our Privacy Policy.

12. Intellectual Property Rights

• All logos, trademarks, boutique photography, garment designs, and website code are the exclusive intellectual property of SAFA LIFESTYLE.

13. Dispute Resolution & Governing Law

• These Terms and any purchases shall be governed by and construed in accordance with the laws of the People's Republic of Bangladesh, with exclusive jurisdiction in the courts of Bangladesh.

14. Customer Care & Assistance

• Showroom: SAFA LIFESTYLE, Gouripur Bazar, Hazi Sujat Ali Super Market, Boro Mosjid Road, Daudkandi, Cumilla 3517, Bangladesh.
• Customer Helpline: +880 1819-847240
• Support Email: support@safalifestyle.com