Return & Refund Policy — SAFA LIFESTYLE

At SAFA LIFESTYLE, customer satisfaction is our highest priority. We operate in strict adherence to Bangladesh Digital Commerce Guidelines 2021 and Consumer Rights Protection legislation.

1. 7-Calendar-Day Return & Exchange Window

You have 7 calendar days from the date of physical delivery to request an exchange or return for any eligible boutique item.

2. Eligibility Conditions

Damaged or Defective: Arrived damaged in transit or possesses a verifiable manufacturing defect.
Sizing Issue: The garment does not fit as expected and you require an exchange for another size.
Incorrect Product: You received a color, style, or item different from what was confirmed.
Garment Condition: Garments must remain unworn, unwashed, unaltered, and equipped with all original boutique brand tags and invoice intact.

3. Guaranteed Refund Timelines (Digital Commerce 2021)

Prepaid Online Orders (EPS Gateway / Cards / bKash / Nagad):
In the event of an approved return or cancellation before dispatch, refunds will be credited back directly to the customer's original payment method within 7 to 10 working days.
Cash on Delivery (COD) Orders:
Once your returned garment arrives at our boutique and passes inspection, the refund will be sent to your verified bKash, Nagad, or bank account within 7 to 10 working days.
Instant Notification: You will receive an SMS and phone call confirmation with the transaction reference upon refund disbursement.

4. How to Initiate a Return or Exchange

Step 1: Call or WhatsApp our helpline at +880 1819-847240 within 7 days of package delivery.
Step 2: Share clear photos of the item and label for rapid verification.
Step 3: Our team will coordinate courier pickup or guide you to the nearest drop-off point.
Step 4: Upon inspection, we will immediately dispatch your replacement item or process your refund within 7 to 10 working days.

5. Return & Support Inquiries

Showroom Address: SAFA LIFESTYLE, Gouripur Bazar, Hazi Sujat Ali Super Market, Boro Mosjid Road, Daudkandi, Cumilla 3517, Bangladesh.
Helpline & WhatsApp: +880 1819-847240
Official Email: support@safalifestyle.com